Frequently Asked Questions
Are your products handmade?
Our products are digital crochet patterns, not finished handmade items.
Each pattern is created with care by Célia and designed to help you make your own BunnBe amigurumi piece with your hands.
Will I receive a finished crochet item?
No. You are purchasing a digital PDF crochet pattern, not a finished amigurumi.
No physical item will be shipped.
How will I receive my pattern?
After your purchase is confirmed, your PDF pattern will be available for download.
You will receive the download link by email, and the file will also be available in your account under:
Do you ship any physical products?
No. This website sells digital crochet patterns only.
There is no physical shipping, no printed pattern, and no finished crochet item included with your purchase.
What language are the patterns written in?
Each product page will show the language available for that specific pattern.
Some patterns may be written in Portuguese, English, or both. Please check the product description before purchasing.
What format will I receive?
You will receive a digital PDF file.
The PDF can be opened on a phone, tablet, computer, or printed at home for personal use.
Are the patterns beginner friendly?
Each pattern has its own skill level listed on the product page.
You will find this information under Pattern Details or Pattern at a Glance, along with materials, hook size, finished size, photos, and video support when available.
Do the patterns include step-by-step photos?
Some patterns include step-by-step photos, and others may not.
Please check the product page before purchasing. The description will clearly show whether photos are included.
Do the patterns include video support?
Some patterns may include video support or bonus video tutorials.
When video support is included, this will be listed on the product page.
Can I sell the finished items made from your patterns?
Yes. You may sell finished pieces made by you from BunnBe patterns.
The finished item must be handmade by you. The pattern itself may not be copied, shared, resold, redistributed, translated, or sold in any form.
Can I share the PDF pattern with someone else?
No. BunnBe patterns are for the purchaser’s personal use only.
You may not share, copy, upload, resell, redistribute, translate, or publish the PDF pattern, written instructions, photos, videos, or any part of the pattern.
Can I cancel my order?
Because our products are digital files, orders cannot be canceled once the pattern has been delivered or made available for download.
Please read the product description carefully before completing your purchase.
Do you offer refunds?
Due to the digital nature of our products, all sales are final once the file has been delivered or made available for download.
We do not offer refunds, returns, or exchanges for digital products, except when required by applicable law.
I purchased the same pattern twice. What should I do?
If you accidentally purchased the same pattern more than once, please contact us within 48 hours.
We will review the order and help you with the best possible solution.
I did not receive my download email. What should I do?
First, please check your spam, junk, or promotions folder.
Also make sure you are checking the same email address used at checkout.
You can also access your purchased files by logging into your account and going to:
My download link is not working. What should I do?
Please contact us and we will be happy to help.
When reaching out, include your order number and the email address used at checkout so we can locate your purchase more quickly.
Can I print the PDF pattern?
Yes. You may print the PDF at home for your personal use.
The printed copy is for your own use only and may not be copied, shared, or distributed.
Do I need to create an account to access my pattern?
You can receive your download link by email after purchase.
Creating an account is recommended because it allows you to access your purchased files later through:
How can I contact customer support?
You can reach us by email or Instagram.
Email: help@bunnbecrochet.com
Instagram: @bunnbe.crochet
We answer every message with care and attention, and you can expect a reply within 24 hours.